Refund Policy
Joyful Kollection – Refund & Returns Policy
At Joyful Kollection, we want you to be completely happy with your purchase. If something isn’t quite right, we’re here to help.
Eligibility for Returns
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You may request a return within 14 days of receiving your order.
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Items must be unused, in their original packaging, and in resellable condition.
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Proof of purchase (order number or receipt) is required.
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Custom, personalized, and sale items are final sale and non-returnable.
How to Start a Return
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Email us at hello@joyfulkollection.com with:
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Your order number
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The item(s) you wish to return
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Reason for return
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We will provide return instructions and a return shipping address.
Refunds
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Once we receive and inspect your return, we will notify you of approval or rejection.
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Approved refunds will be issued to your original payment method within 5–7 business days.
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Shipping costs from the original order are non-refundable.
Damaged or Incorrect Items
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If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos.
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We will send a replacement or issue a refund at no extra cost to you.