top of page

Shipping Policy

Joyful Kollection – Shipping Policy

At Joyful Kollection, we take pride in carefully packing and shipping your items so they arrive in perfect condition.

​

Processing Time

  • Orders are processed within 2-7 business days (Monday–Friday, excluding holidays).

  • Custom or made-to-order items may require additional time. Any extended lead times will be noted in the product description

​

Shipping Rates & Delivery​

  • Free Shipping: On all U.S. orders over $150 (after discounts, before tax).

  • Orders are shipped via USPS, UPS, or FedEx, depending on the most efficient option.

  • Delivery times vary by location but typically range 3–14 business days after shipment.

​

Tracking Your Order

  • You will receive an email confirmation with a tracking number once your order has shipped.

  • Please allow up to 24 hours for tracking updates to appear.

​

Local Pickup

  • Available for customers in [Charlotte, Concord, Kannapolis and Lake Norman, North Carolina].

  • Select “Local Pickup” at checkout, and we will email you to arrange a pickup time.

​

International Shipping

  • Currently, Joyful Kollection ships only within the United States.

  • If you are outside the U.S., please contact us to discuss possible shipping arrangements and rates.

​

Shipping Delays

  • We are not responsible for delays caused by carriers, weather, or other circumstances beyond our control.

  • During peak seasons (holidays, sales), shipping times may be longer.

​

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 7 days of delivery with your order number and photos (if applicable).

  • We will work with you to replace the item or issue a refund.

Questions?
Email us at hello@joyfulkollection.com and we’ll be happy to help.

bottom of page